FAQ

Frequently Asked Questions

What does delivery cost?

Standard delivery is free on all orders across the UK. There is no minimum purchase.

Do you deliver to other countries?

No, we currently only deliver to addresses within the United Kingdom.

What is the delivery time?

We process orders within 1–3 working days (Monday to Friday, excluding public holidays). Delivery then takes approximately 3–5 working days – a total of 4–8 working days. Read more in our shipping policy.

How can I track my order?

Once your package has been dispatched, you will receive an email with your tracking number. See also Track your order.

Can I change or cancel my order?

Orders are processed automatically, so we can only change or stop an order within 5 minutes of placing it. After that, you can use your cancellation right once you have received the item.

Can I return an item?

Yes. You can cancel your purchase and return the item within 30 days of receipt. Please contact us first, and we will send you the return address. You are responsible for the return postage. We will refund your original payment method within 14 days of you notifying us. Read more in our returns and refunds policy.

What should I do if the item is faulty or incorrect?

Please contact us as soon as possible with your order number and photos, and we will resolve it. You always have your statutory rights under the Consumer Rights Act 2015.

What payment methods can I use?

You can pay with PayPal. See our payment policy.

Are prices inclusive of VAT?

Yes, all prices are in pounds (£) including VAT.

Questions?

Contact us at support@ashbyandhaleharrogate.com or via our contact page. Customer service: Monday–Friday 09:00–17:00 (closed Saturday and Sunday). We usually respond within 24 hours on weekdays.

Company: Black Nocturne LLC
Registration number: 2026-001958126 (Wyoming, USA)
Address: 30 N Gould St, Ste N, Sheridan, Wyoming, 82801, USA